Policies

Terms & Conditions

1. This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name branzonicprime.lovable.app ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

3. The Platform is owned by 8649876235, a company incorporated under the Companies Act, 1956 with its registered office at berachampa branzonic (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

4. Your use of the Platform and our services and tools is governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies which are incorporated herein by reference. By using the Platform, you contract with the Platform Owner and these Terms of Use constitute your binding obligations. These Terms of Use can be modified at any time without assigning any reason; it is your responsibility to periodically review them.

5. For the purpose of these Terms of Use, 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

6. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE — PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

7. The use of the Platform and/or availing of our Services is subject to the following:

1. You agree to provide true, accurate and complete information during and after registration, and you shall be responsible for all acts done through your registered account.
2. Neither we nor any third parties provide any warranty as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered through the Services.
3. Your use of our Services and the Platform is solely at your own risk and discretion. You are required to independently assess that the Services meet your requirements.
4. The contents of the Platform and Services are proprietary to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents, including design, layout, look and graphics.
5. You acknowledge that unauthorized use of the Platform and/or Services may lead to action against you per these Terms and/or applicable laws.
6. You agree to pay us the charges associated with availing the Services.
7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms or applicable Indian or local laws.
8. The Platform may contain links to third-party websites; on accessing these links, you will be governed by their terms and policies.
9. Initiating a transaction for our Services means you are entering into a legally binding contract with the Platform Owner.

8. You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies and their respective officers, directors, agents and employees from any claim or demand or actions, including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, Privacy Policy and other Policies, or your violation of any law, rules, regulations, or the rights (including intellectual property) of a third party.

9. The parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

10. These Terms and any dispute or claim relating to them shall be governed by and construed in accordance with the laws of India.

11. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

12. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Privacy Policy

Introduction

This Privacy Policy describes how 8649876235 and its affiliates (collectively "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website branzonicprime.lovable.app (the "Platform"). You may browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms, and agree to be governed by the laws of India.

Collection

We collect personal data when you use our Platform, services or otherwise interact with us. This may include name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address. Sensitive personal data such as bank account, card or other payment instrument information, or biometric information, may be collected with your consent. You always have the option not to provide information by choosing not to use a particular service. We may track behaviour and preferences on an aggregated basis. If you ever receive an email or call claiming to be from us seeking PINs, passwords, or OTPs — do not share them, and report it to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request, fulfil orders, enhance customer experience, resolve disputes, troubleshoot, inform you about offers and updates, customise your experience, detect and protect against fraud, enforce our terms, conduct market research, and as otherwise described at collection. Your access to certain products/services may be affected if permissions are not granted.

Sharing

We may share personal data internally within our group entities and affiliates, and with third parties such as sellers, business partners, logistics providers, payment instrument issuers, and reward programs, to deliver our services and comply with legal obligations. We may disclose personal data to government or law enforcement agencies where required by law or in good faith belief that such disclosure is reasonably necessary.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data. However, transmission of information over the internet is not completely secure, and there are inherent risks. Users are responsible for protecting their login and password records.

Data Deletion and Retention

You can request deletion of your account via your profile and settings, or by writing to us. We may delay deletion in case of pending grievances, claims, or shipments. We retain personal data only as long as required for the purpose collected or under applicable law, and may retain anonymised data for analytics and research.

Your Rights

You may access, rectify and update your personal data directly through the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy. You may withdraw consent by writing to the Grievance Officer with the subject "Withdrawal of consent for processing personal data". Withdrawal will not be retrospective.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please review it periodically. Significant changes will be notified as required under applicable laws.

Grievance Officer

Contact: Monday – Friday, 9:00 – 18:00. Use the contact details provided on our website to reach the Grievance Officer.